Eterno Black Rhodium and Rose Gold Disc Pendant

*If your country is not included above, please contact us at info@mariaglezelli.com to arrange a bespoke delivery.

Production time

Maria Glezelli Jewellery is designed and handcrafted in our workshop in London by the designer herself. Most of our jewellery is made to order so you will need to allow approximately 2-4 weeks for your piece to be specifically made for you. We promise it will be worth the wait.

If you need something delivered by a certain date, please contact us at info@mariaglezelli.com and we will do everything we can to meet your deadline.

When an item is in stock will be dispatched within 3-5 working days, with the exception of bank holidays. Once you have placed an order with us you will receive an email confirming our production time.

NOTE: All of our jewellery is currently in stock and can be dispatched with 1-3 days. We are offering complimentary next day delivery for all UK orders.

Shipping information

We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests.

Covid-19 Update

Please be advised that couriers  are currently experiencing some service delays in certain areas. We are doing our very best to adhere to the delivery expectations however we are unable to guarantee delivery dates.

Changes for EU customers

All orders purchased from within a EU country will be subject to import duty. This fee is to be paid by the customer and is not covered by our complimentary delivery policy.

Please note that it is the duty of international buyers to be responsible for any and all custom fees, duties, VAT and local tax that is required by your country. Please also be aware of imposed import restrictions of your country. A delivery ignored or refused by the receiver is deemed “abandoned” and will be returned to us. Incurred losses are non-refundable.

Please also note that we are not responsible for any delays caused by customs clearance during the delivery process.

Maria Glezelli Jewellery is carefully handcrafted in London by the designer herself. Each piece is brought to life after hours of meticulous labour and is entirely unique and un-replicable.

To keep your jewellery beautiful for many years to come, you need to follow a few simple steps.

General

We strongly advise removing your jewellery while cleaning, bathing, showering and swimming as well as during exercise, gardening, or any activity that involves exposing your jewellery to repeated scratching, or hard and abrasive surfaces. Always remove rings when washing your hands as the water can damage them by dulling their surface. It is also important that no chemicals, lotions or perfumes get in direct contact with the jewellery since harsh detergents can damage the plating. Avoiding this will protect your pieces and ensure longer wear.

Due to the intricate design of each piece, water could get trapped behind the surface of the jewellery and it is therefore very important that you thoroughly dry your jewellery after exposure to water.

Please note that it is essential to follow the above guidelines to avoid excessive wear and tear on the plating.

Storing

When your jewellery is not worn, keep the pieces in the Maria Glezelli box or pouch which you have received with your purchase. Try to make sure that the pieces are not touching to avoid tangling and scratching. For necklaces, it is always better to close them when they are being stored.

Cleaning

If your jewellery has been worn frequently, it tends to need a little clean. Clean your jewellery carefully with a soft, non-abrasive and lint-free cloth as this helps prevent any tarnish and also to cleanse the metal of skin, perfume or other “outside” particles. If necessary, you can use a bit of soap with warm water then rinse with clean water and dry carefully with a soft cloth. We would discourage using commercial liquid polish or “dips” on your jewellery, as these can remove the plating of the jewellery.

If you are unhappy with your Maria Glezelli online purchase, we will be happy to arrange an exchange or full refund within 7 days. Please contact us at info@mariaglezelli.com with details of your online return request. All returns must be accompanied by receipt and the return items must be unworn, undamaged and in a good condition. All shipping costs associated with returns are paid for by the customer.

You can return the item(s) to us via your preferred courier. Any delays or losses in transit will be at your own risk.

Please note that we are unable to accept returns on special orders.

Update for EU Customers

Please note that you will have to complete a customs declaration before the order can be sent back to the UK.

Faulty items

Items returned as faulty will be inspected and any item displaying damage deemed to be a result of misuse, accidental damage or fair wear and tear caused by you will not be accepted as faulty.

We cannot accept responsibility for items that are defective or damaged, resulting from improper handling, lack of care, misuse, accidents or normal wear and tear.